Outline the spa’s accepted payment methods, including credit/debit cards, cash, or digital payment options like Apple Pay. This policy helps clients prepare for their visit by knowing how they can pay for services. Providing clear information about payment methods, including when payments are due (before or after the service), ensures a smooth transaction process and enhances the client experience. A well-defined payment policy also helps manage expectations and reduces any potential confusion at checkout.

Payment Policy: How We Handle Your Transactions

At SOS Wax, we strive to make your experience seamless and enjoyable, including how we manage payments. Our payment policy ensures that every transaction is clear, secure, and transparent. Below, you’ll find everything you need to know about our payment methods, loyalty rewards integration, and any policies regarding payments at SOS Wax.

Accepted Payment Methods

SOS Wax accepts the following payment methods for services and products:

• Cash: Always an option, and welcome at all of our locations.
• Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, and American Express.
• Online Payments: Payments can also be processed via our online booking system. For added convenience, you can pay for services when booking online.
• Loyalty Points: If you’ve accumulated enough points through our rewards program, you can redeem them toward the cost of services and products during checkout.

How Loyalty Points Work with Payments

If you are a member of our SOS Wax Loyalty Program, you can use your points to reduce your bill. Here’s how it works:

• Redeeming Points: You can redeem points toward your payment when you have at least 250 points. Just let us know at checkout if you’d like to use them to lower your total.
• Discounts: Points are applied as a discount to your service or product. The more points you have, the bigger the discount!
• Points and Cash/Card: You can combine loyalty points with other payment methods (cash or card) if you don’t have enough points to cover the full cost of a service.

Refund Policy

At SOS Wax, customer satisfaction is our top priority. If there is an issue with your service or product, please let us know immediately so we can work to resolve it. However, due to the nature of beauty and skincare services, all sales are final.

• No Refunds on Services: Once a service is completed, we do not offer refunds. However, we are happy to discuss any concerns or offer adjustments to ensure your satisfaction.
• No Refunds on Gift Cards or Loyalty Points: Gift cards and loyalty points are non-refundable and cannot be exchanged for cash.
• Product Returns: Unopened, unused products in their original packaging may be returned within 14 days of purchase with the original receipt for a full refund.

Rewards Program and Payment Terms

Our Rewards Program is designed to reward your loyalty. Here’s a quick summary of how points affect your payment experience:

• Earn Points with Every Purchase: For every dollar spent on services, products, or bundles, you earn 1 point. These points can be applied toward future payments.
• Referral Points: Earn 200 points for each friend you refer who completes their first service with us.
• Redeemable at Any Location: Whether you visit our Summerlin location or any other branch, your points can be redeemed no matter where you go.
• Points Expiration: Points expire after 12 months of inactivity, but we’ll notify you in advance so you can use them before they’re gone.

Cancellations and Rescheduling

We understand that sometimes plans change. If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance to avoid any cancellation fees.

• Same-Day Cancellations: Cancellations made on the same day may incur a fee.
• Missed Appointments: No-shows will be charged the full cost of the service, and loyalty points will not be earned for missed appointments.

Understanding Payments and Loyalty Points: What You Need to Know

When it comes to payments at SOS Wax, we want everything to be as smooth as possible. You’re not limited to one payment option—you can easily combine loyalty points with other methods, such as a credit card or cash. This gives you flexibility when you don’t have enough points to cover the entire service cost.

Making the Most of Your Loyalty Points

Wondering how to track your points? It’s simple! Just log into your SOS Wax webstore account, where your points balance and previous transactions are displayed. And yes, every dollar you spend on services or products helps you rack up more points. So whether you’re treating yourself to a new skincare item or booking a waxing service, your purchases are helping you save on future visits.

Booking Online? Earn Even More Points!

There’s more good news for those who prefer booking their appointments online. Not only is it super convenient, but you’ll also earn an extra 10 points each time you do it through our webstore. It’s just another way to get more value out of your SOS Wax experience. Plus, you can redeem your points during online bookings just as you would in-store, making the process seamless no matter where you are.

Do Loyalty Points Expire?

Yes, your points will expire after 12 months of inactivity. But don’t worry—SOS Wax has you covered. We’ll send you a reminder email 30 days before your points expire so you have plenty of time to book a service and redeem them before they disappear. Keep an eye on your inbox to ensure you don’t miss out on the rewards you’ve earned!

Managing Cancellations

We understand life happens and plans can change. That’s why we ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment. This gives us enough time to adjust our schedule and keeps things running smoothly for everyone. If you cancel on the same day or don’t show up for your appointment, you may be charged for the full service, and loyalty points won’t be earned.

Returning Products? Here’s What You Need to Know

While our services are non-refundable, we do accept returns on unopened, unused products within 14 days of purchase, provided you have the original receipt. We’re committed to making sure you leave happy, whether you’re purchasing products or enjoying our beauty services.

Remember, loyalty points and gift cards are non-refundable and can’t be exchanged for cash, but they’ll always be waiting for you when you come back for your next visit!

Start Earning Points and Save on Your Next Visit

At SOS Wax, we’re all about rewarding your loyalty. Whether you’re earning points with every dollar spent or using them to pay for your next service, we’ve got you covered. Sign up today or visit one of our locations to start earning rewards and enjoying exclusive benefits!