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Services
Women
Men
Skincare
Infrared Body Wraps
Teeth Whitening
Deals
Packages
Discounts
Rewards Program
Tips
Waxing Tips
Teeth Whitening Tips
Body Wrap Tips
Policies
Covid Response
Schedule Now
Esti Read File 19-04
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Esti Read File 19-04: Scheduling Policy
This purpose of this policy is to outline SOS WAX Scheduling Policies
Time Off Requests
are completed through the SOS WAX Employee Portal. Requests are granted on a first-come, first-served basis within reason.
This is the only means of officially requesting time off of the schedule
We require 30 days notice for requests.
We will approve or disapprove every request.
After Schedule Release:
Once the schedule is emailed out it is final. The posted schedules in the shops are the master schedule at this point.
Every individual scheduled is responsible for their scheduled shift (to include on call)
It is your responsibility to find an SOS WAX teammate to cover your shift if you need an assist during the week
When you find a teammate to cover your shift change, it will be annotated on the printed shop schedule. The Front Desk Supervisors will also be notified of the change.
A No Show or No Call for any shift is grounds for immediate job termination. We take this very seriously and expect you to as well.
Urgent Day of Schedule:
We do understand that emergencies can happen
We reserve the right to require proof of the emergency situation (e.g. Doctor's Note)
Call in and text supervisors ASAP when you have an emergency situation that requires you to be late to your shift
Depending on the situation, please attempt to find the coverage for the shift and notify a supervisor of the change.
When possible please contact manager at least 4 hours prior to shift to ensure shift coverage
If you are sick the night prior and scheduled for the AM the next day, don't wait until the morning of to notify a supervisor
AS NEEDED.
To maintain flexibility, we often schedule employees "As Needed" to end an AM Shift.
AS NEEDED is not optional
Employees will get cleared off by the Front Desk if scheduled AS NEEDED. Do not assume you are cleared to leave at normal shift time without having a conversation with the front desk.
Covering the volume of clients and maximizing the schedule is critical to our growth and to your future earning potential
ON CALL.
As we grow, ON CALL shifts are a reality. Great ON CALL people are great teammates.
ON CALL is not optional
Treat an ON CALL shift as if you are scheduled to work. You must answer your phone when contacted by the shops.
We try to let you know as soon as possible if we require you to come in
We encourage you to call the shops to check the likelihood of you being called in
We try to balance ON CALL shifts, but they generally fall to the junior employees. Typically, those with ON CALL shifts work the highest hours during a pay period.
We take lapses with ON CALL seriously. Failure to be reachable or to come to the shop when needed for ON CALL may result in immediate termination.
Policy
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I have read, understand and will abide by this policy.
If I have any questions, I will consult management.
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