Esti Read File 19-04

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Esti Read File 19-04: Scheduling Policy

  • This purpose of this policy is to outline SOS WAX Scheduling Policies
    • Time Off Requests are completed through the SOS WAX Employee Portal. Requests are granted on a first-come, first-served basis within reason.
      • This is the only means of officially requesting time off of the schedule

      • We require 30 days notice for requests.

      • We will approve or disapprove every request.

    • After Schedule Release: Once the schedule is emailed out it is final. The posted schedules in the shops are the master schedule at this point.
      • Every individual scheduled is responsible for their scheduled shift (to include on call)

      • It is your responsibility to find an SOS WAX teammate to cover your shift if you need an assist during the week

      • When you find a teammate to cover your shift change, it will be annotated on the printed shop schedule. The Front Desk Supervisors will also be notified of the change.

      • A No Show or No Call for any shift is grounds for immediate job termination. We take this very seriously and expect you to as well.

    • Urgent Day of Schedule: We do understand that emergencies can happen
      • We reserve the right to require proof of the emergency situation (e.g. Doctor's Note)

      • Call in and text supervisors ASAP when you have an emergency situation that requires you to be late to your shift

      • Depending on the situation, please attempt to find the coverage for the shift and notify a supervisor of the change.

      • When possible please contact manager at least 4 hours prior to shift to ensure shift coverage

      • If you are sick the night prior and scheduled for the AM the next day, don't wait until the morning of to notify a supervisor

    • AS NEEDED. To maintain flexibility, we often schedule employees "As Needed" to end an AM Shift.
      • AS NEEDED is not optional

      • Employees will get cleared off by the Front Desk if scheduled AS NEEDED. Do not assume you are cleared to leave at normal shift time without having a conversation with the front desk.

      • Covering the volume of clients and maximizing the schedule is critical to our growth and to your future earning potential

    • ON CALL. As we grow, ON CALL shifts are a reality. Great ON CALL people are great teammates.
      • ON CALL is not optional

      • Treat an ON CALL shift as if you are scheduled to work. You must answer your phone when contacted by the shops.

      • We try to let you know as soon as possible if we require you to come in

      • We encourage you to call the shops to check the likelihood of you being called in

      • We try to balance ON CALL shifts, but they generally fall to the junior employees. Typically, those with ON CALL shifts work the highest hours during a pay period.

      • We take lapses with ON CALL seriously. Failure to be reachable or to come to the shop when needed for ON CALL may result in immediate termination.

  • Date Format: MM slash DD slash YYYY